Terms of Service

1. Acceptance of Terms

By creating an account, accessing or using the Anchorlease platform ("Service"), operated by Anchor Lease Technologies Inc. ("Anchorlease," "we," "us," or "our"), you agree to these Terms of Service ("Terms") and to our Privacy Policy. If you use the Service for a business, you accept these Terms on its behalf. If you do not agree, do not use the Service.

2. Description of Service

Anchorlease is software for Ontario residential landlords and their tenants. Landlords use it to manage properties, leases, rent records, receipts and tax records, prepare Landlord and Tenant Board (LTB) forms, and use AI information features. Tenants use the tenant portal at their landlord’s invitation to view their lease and rent records, message their landlord and submit repair requests. Anchorlease is a software tool, not a law firm, and does not provide regulated legal services.

3. What Anchorlease Does Not Do

To be clear about our role:

• We are not a party to any lease or tenancy between a landlord and a tenant, and we do not act as a real estate brokerage or agent.
• We do not sign, serve, file, pay or submit anything for you. A generated form is not signed, a signed form is not served, and a served notice is not filed. You decide and carry out each step yourself; the Service records what you tell it happened.
• We do not collect, hold or transfer rent or deposits. Rent is paid directly between tenant and landlord (for example, by Interac e-Transfer). A payment recorded in the Service is a record, not a payment.
• We do not screen tenants or make rental decisions. Screening services linked from the Service are run by third parties.

4. Account Registration

• You must be at least 18 years of age to use the Service.
• You must provide accurate, complete, and current information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• Tenants join through an invitation from their landlord. By using the tenant portal, a tenant agrees to these Terms.

5. Information About Tenants, Applicants and Others

• If you are a landlord, you are responsible for having a lawful reason, and any consent the law requires, to collect, use and share the personal information you enter about tenants, applicants, guarantors and others.
• Collect only what the tenancy needs, and follow the Residential Tenancies Act, the Ontario Human Rights Code and privacy law when you ask for or use it.
• We process this information on your behalf to provide the Service, as described in our Privacy Policy.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorized access to any part of the Service or its systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Upload or transmit viruses, malware, or other malicious code.
• Share your account credentials with third parties or allow others to access your account.
• Use the Service to harass, abuse, or harm other users or tenants.
• Use any crawler, robot, scraper, script, or other automated means to access, scrape, or harvest any content, data, or pages of the Service (other than ordinary search-engine indexing performed in accordance with robots.txt).
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying models of any part of the Service, including its software, AI features, legal logic, and data structures.
• Bulk download, export, copy, or resell the Service's content, form templates, legal-rules data, or AI outputs, including for the purpose of building a competing product or dataset.
• Circumvent, disable, or interfere with any security feature, access control, or usage limit of the Service.

7. Electronic Signatures, Notices and Records

• You agree that leases, notices and other documents may be signed and kept electronically through the Service, to the extent the law allows (including Ontario’s Electronic Commerce Act, 2000).
• When someone signs, the Service records their name and the time, and where available their IP address and device or browser, as an audit trail kept with the signed copy.
• You are responsible for confirming the identity of the people you invite to sign, and for deciding whether an electronic document meets a legal requirement. A notice counts as served only if it was given by a method the law allows; for example, email only where the other party has agreed in writing to receive documents by email.
• Signed documents and their audit trail cannot be edited. If something must change, a new version is created and signed again.

8. AI Features — Important Disclaimer

• Anchorlease is not a law firm or a paralegal licensed by the Law Society of Ontario. Using the Service, including the AI features and form generation, does not create a lawyer–client, paralegal–client, accountant–client or any other professional relationship.
• AI answers come from machine learning models and may be wrong or incomplete.
• For a specific legal matter, consult a licensed paralegal or lawyer in Ontario. For tax matters, consult a Chartered Professional Accountant (CPA) or a qualified tax preparer.
• We make no guarantees regarding the accuracy, completeness, or applicability of AI-generated content.
• You are responsible for any action you take based on AI-generated information.

9. Legal Form Generation

The Service helps you prepare Ontario Landlord and Tenant Board (LTB) forms. We make reasonable efforts to follow the Ontario law in force on the relevant date (such as the Residential Tenancies Act, 2006). Provisions not yet in force are not applied, and provisions with a set start date apply from that date. We do not guarantee real-time accuracy. You acknowledge that:

• Generated forms are tools to assist you and are not a substitute for professional legal review.
• You must review and verify every form before you sign, serve or file it.
• Generating a form does not sign, serve or file it. Filing with the LTB, and paying any LTB fee, is done by you through the LTB’s own channels.
• Laws and forms change; we update promptly but cannot guarantee real-time accuracy.
• To the extent the law allows, we are not liable for consequences arising from the use of generated forms.

10. Third-Party Services

Some features use or link to services run by others, such as Stripe for payments, tenant screening providers, banks and email providers. Their own terms and privacy policies apply when you use them, and we are not responsible for their services.

11. Payment, Subscription & Refund Policy

• Certain features require a paid subscription ("Pro" membership).
• Subscription fees are billed in advance on a monthly or yearly basis, based on the number of doors you choose at checkout (a door is one rental unit with its own lease).
• Subscriptions renew automatically at the end of each billing period until you cancel.
• Fair use: features described as "unlimited" are for normal use by a landlord managing their own rentals. To prevent abuse, we may temporarily limit unusually heavy or automated use (for example, scripted bulk requests); such limits reset the next day or the next month. If your normal business needs more, contact us.
• Payment processing is handled by Stripe. By subscribing, you also agree to Stripe's terms of service.
• We reserve the right to modify pricing with at least 30 days' advance notice.
• Changing doors: adding doors is charged right away for the rest of the current period and takes effect once paid. On a monthly plan, removing doors gives no refund for the current month; the new price starts next month. On a yearly plan, removing doors turns the unused time into account credit, applied automatically to your next payment (adding doors or renewal); credit is not paid out as cash. If your subscription ends without renewing, unused credit expires. Only doors without an active lease can be removed; a vacant property can be paused, which keeps all its records read-only and takes no door.
• Refund Policy: Except where mandated by applicable law, all paid subscription fees are non-refundable (No Refunds). You may cancel your subscription at any time from your account settings, and the cancellation will take effect at the end of your current billing cycle, but we do not provide prorated refunds for partial months of service. Nothing in this section limits any non-waivable statutory rights you may have under applicable consumer protection law (such as Ontario's Consumer Protection Act).
• We currently add no sales tax to our prices. If that changes, we will tell you at least 10 days in advance, and charges after the date in that notice will include applicable sales tax.

12. Intellectual Property

All content, features, and functionality of the Service — including but not limited to text, graphics, logos, icons, and software — are the property of Anchorlease or its licensors and are protected by Canadian and international copyright, trademark, and other intellectual property laws. You retain ownership of any data you upload to the Service.

13. Data and Content

• You retain full ownership of all data, documents, and content you upload to or create within the Service.
• You grant us a limited licence to host, process and display your data only to provide the Service to you and to the people you share it with (for example, your tenant or landlord).
• We do not sell your data or use it for advertising. We share it only as described in our Privacy Policy.
• When you delete your account, your data is deleted as described in our Privacy Policy. Download anything you need to keep first; as a landlord you remain responsible for keeping your own tax and business records.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANCHORLEASE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service, including AI-generated content.
• Unauthorized access, use, or alteration of your transmissions or content.
• Errors in generated legal forms, tax calculations, or AI outputs.

In any case, our total liability to you for all claims is limited to the amount you paid us for the Service in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law, including your non-waivable rights as a consumer.

15. Indemnification

You agree to defend, indemnify, and hold harmless Anchorlease and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.

16. Termination

• You may close your account at any time from the Settings page.
• We may suspend or terminate your account if you violate these Terms.
• Upon termination, your right to use the Service will immediately cease.
• Provisions that by their nature should survive termination shall survive (including limitation of liability and indemnification).

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

18. Changes to Terms

We may update these Terms. We will tell you about material changes by email or in the Service before they take effect. If you keep using the Service after they take effect, you accept the updated Terms; if you do not agree, you can close your account.

19. Contact Us

If you have questions about these Terms, please contact us at:

Email: support@anchorlease.ca

Address: Anchor Lease Technologies Inc., Scarborough, Ontario, Canada